Lens Replacement Service [30-day warranty]
Warranty for Lens Replacement Service
Start from the day you receive the product, we provide a 30-day warranty for the new lens.
If you find that the quality of the lens does not meet our description, you can apply for a free remade lenses (with our justifications).
- Quality Issue: Lens coating peeling off, lens turning yellow, scratches, etc.
- Installation Issue: unstable installation, lens fitting issues
- Prescription Issue: The lens power does not match customer's prescription
Please note that damages and defects caused by daily wear or human factors are not covered.
Please contact our CS first.
The customer is responsible for the return shipping costs. The postage for the first shipment will not be refunded.
Please ensure that the packaging is good and filled with the correct information. We are not responsible for any damage caused during delivery.
Please contact us before returning your glasses to us. We will provide you with a return address.
Eyeglass lenses are highly customized products that cannot be resold, so there is no unconditional return policy.
In the event of a dispute, Super Clear Optical Limited reserves the right to make the final decision.